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Complaints and feedback

At HSBC Bank Australia Limited, we are committed to delivering the highest levels of customer service.

Whether you are providing general feedback or making a complaint, we value your input and consider it as extremely important.

You can provide feedback via the following:

Within Australia 1300 308 188

8am to 7pm AEST


Complaint resolution

  • If, for any reason, you are not entirely satisfied with any aspect of our service, we want to hear from you to help us make things right.
  • You have our assurance that we take your feedback seriously and we want to put matters right as soon as we can.
  • Where appropriate, we will take the necessary steps to prevent any recurrence of the concern you have raised.
  • We aim to resolve most issues within five working days of receiving your complaint. Some matters are more complex and can take a little longer to resolve. If that is the case, we'll keep you informed of our progress.

More information on HSBC's complaints management process can be obtained by downloading our Handling your complaints and feedback brochure (PDF, 257KB).

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.