Covid-19: Customer Support Measures

HSBC Australia is committed to supporting you through these challenging times.

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Customer Service and HSBCnet Technical Support

The outbreak of coronavirus (COVID-19) has changed the way we live and work. But what has stayed the same is our commitment to supporting you through these challenging times.

We are fully operational after invoking our business continuity plans following an extended period of testing. A majority of HSBC Australia’s employees are now split between our offices in different locations or working from home.

We understand that connectivity is more important than ever right now and we want to remind you that HSBC banking services are always within your reach.

Whether you are working remotely, at the office, or in other locations, our relationship managers and digital services mean that you are always connected to your finances and the information you need.

Here are a few of the ways we may be able to help you today and in the future:

Your Relationship Manager: please contact us as usual if you have any questions. Relationship Managers and our product specialists are here to support you and your business.


Credit and cash flow: We know how important cash flow is at this time. We are here to discuss your needs and to offer guidance and support where needed.


HSBCnet: Just a click away, it can help you manage your trade, payments and foreign exchange securely anytime, anywhere.


During these unprecedented times, it’s important to be especially vigilant against those seeking to commit fraud and we urge you to remain secure and alert. HSBCnet has many features that will help to ensure you transact safely.


Rest assured that the size and structure of HSBC means that you can rely on us to support you seamlessly from multiple sites, while special measures have put in place to ensure that critical processes are always maintained.


For over 150 years, HSBC has been committed to its people, customers and the communities in which we operate. HSBCs values are about being open, connected and dependable and we believe that during challenging times, these values are more important than ever.

HSBC is running as series of online events. To receive updates on these events as they become available please click here.

 

Relevant HSBC insights

Australia in need of a 2020s vision

20 April - The COVID-19 crisis, which is set to deliver the country’s first recession in 29 years and has come at a significant human cost, should also be the springboard for a comprehensive economic reform agenda to support a swift post-virus economic recovery.

The RBA’s long-term worry should now be financial stability

14 April - As the government and RBA have described, the aim is to ‘build a bridge’ for the economy from the pre-COVID-19 to the post-COVID-19 world.

Distant islands have advantages in battling COVID-19

31 March – The Australian government’s containment measures will impact our services economy and unemployment rate in the near term, and how China’s aggressive measures have led to a reopening of its economy.

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.