Think bigger with smarter transactions


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Payments can now be received in seconds via the New Payments Platform (NPP).

HSBC is now live with the New Payments Platform (NPP). As part of our phased approach, you will be able to receive incoming NPP payments with effect from 1 October 2020.

Anytime payments

The New Payments Platform (NPP) is a new infrastructure in Australia that will enable customers of different banks to make and receive domestic real-time payments, 24 hours a day, seven days a week, 365 days a year. HSBC Australia is a direct member of the New Payments Platform Association.

Payment cut off times will soon be a thing of the past. As business models have developed to provide a 24/7 customer experience, NPP will allow you to manage payments and fulfil your service offering anytime, anywhere.

Customers of HSBC

As an HSBC account holder, you will be able to receive domestic NPP payments with effect from 1 October 2020. There is no fee to receive near real time payments through NPP.* Some financial institutions have not launched NPP and therefore do not yet support this payment type.

*As long as the payer is making the payment to a BSB account number.

Near real-time settlement

The payment value for your NPP payment is received on a near real time basis**. This can help to speed up the cash allocation and reconciliation process for your finance team. With collections settled in less than a minute, NPP is able to support ‘just in time’ business models and can help your organisation optimise its working capital.

**NPP collections are settled between 5 seconds and 1 minute.

Richer transactional data

NPP provides an option to assign up to 280 characters against each transaction. This rich information can assist your Accounts Receivables team with faster reconciliation and reporting, minimise Days Sales Outstanding (DSO), and contributes to working capital optimisation.

Streamlined reporting

Through HSBCnet you can receive your end of day and intra-day bank statements with up to the minute transaction details. You can also access HSBCnet for real time updates as part of your account information.

Features and benefits

Your AUD payments will be received in seconds

Gain better control of your financial position and avoid overdraft

There is no cost to receive NPP payments

Near real-time Payments can be received in your domestic accounts from other local banks

More secure than sending a cheque

Reduce your paperwork when handling payments

Full transaction information through HSBCnet

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Contact us

Please reach out to your client account manager, relationship manager, or contact the HSBCnet helpdesk if you still have questions regarding the platform:

Phone. +61 2 9005 8410 or 1 300 300 437 (within AU)

Hours. 9:00am – 7:00pm AEST, Mon – Fri.

Email. Visit this site and click 'Contact by email'

*Phone line select option 1

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